I am working with the DXF file in Silhouette Basic Edition. When I try to move or resize the design, it leaves pieces behind.

DXF files import as outlines only with no colors and no layers. So, when using a DXF file, you need to be extra careful, especially if there are lots of little pieces in your design. You may need to group together and/or make compound path like pieces/colors/layers to cut. Use the PNG photo as a guide if needed. I personally highly recommend upgrading to the Designer Edition as soon as you are able, as SVG files import differently with colors and layers, so they are typically easier to work with. Need a hand with DXF files?

I opened my file in Silhouette, but nothing is there. It looks blank

The design might have imported either very small or somewhere off the mat. Use the zoom out icon and zoom out as far as it will go. Then use your keyboard and hit Ctrl plus the letter A to select everything (Command plus ‘A’ on a MAC). If there still appears to be nothing in the file, contact the designer for guidance. If you were able to locate the design off the mat and want to avoid this in the future, go into your import settings (Edit> Preferences> Import Options) and check the following for both the SVG and DXF option: Fit to Page, Make White Lines Black, and Join Lines Into Polylines. Need more?

How do I get my digital download?

Once purchased, the file is available for download in the Order Confirmation page. You will automatically receive an order confirmation email, followed by an email containing a link to the compressed file (with the .zip extension). This link will expire 24 hours after it's first clicked. For more information on what to do with the file, see the question and answer below.

What is an SVG file?

SVG stands for Scalable Vector Graphic. SVG is just a fancy term for a graphic that's not "pixelated" when enlarged and it can be used by many different programs. There are lots of SVG files out there, but there is only one AppleSVG

Do you have a Commercial Use Policy?

The actual digital files cannot be resold or shared in any form, but you can cut our files and use the cuts to create items for sale. We do not allow our files to be cut and sold as kits, all items for sale must be completely assembled. If this sounds like something you are interested in, check out and fill out our Commercial Use Form.

Will SVG designs come into my software at the correct size?

Our SVG cutting files should import/open in most software at the correct size. This is true for Silhouette Studio Designer Edition and Sure Cuts a Lot. 


As of July 2021, our SVG files upload into the Desktop version of Cricut Design Space at the correct sizes.  However, Design Space has made several changes in 2021 that changed how files were imported.  We cannot guarantee our files will always import at the correct size, due to software changes.  However, files can easily be resized if they do not. Detail information is available on our Cricut Help Page.  

When using older, outdated die cutting software, I find there are occasional sizing issues. If the design does not come in at the correct size, the included PDF file contains the width of each file. You would simply just bring the SVG or SVG set in and reset width of selected file to the indicated measure (in inches).  This should adjust the files correctly.  You may also Contact Us if you need additional assistance. 

How do I get these SVG Files to cut on my Cricut, Silhouette or other die cutter?

Once you download our files, which are in ZIP format, make sure you unzip the file and then import the files into your die cutting software, such as Cricut Design Space, Silhouette Studio Designer Edition, and Sure Cuts a Lot. See following links for help on importing and cutting SVG designs within the most common software.

What payment methods do you accept?

We accept Visa, MasterCard, American Express and check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above. You can enter your entire credit card number via our secure server, which encrypts all submitted information. In certain regions, we may also offer third-party payment or billing provider options.

What is the Western Digital Store Return Policy?

AppleSVG doesn't accept returns at this time

How do I get the SVG files after purchase?

Once an order is completed, you should have instant access to download your SVG file purchases.  Additionally, you will receive an email with a link to the downloads. Additionally, all files are always available to download by going to the My Account page. If you receive a login prompt, you are not logged in. Log in with your email and password information. Once logged in, go to Downloads and download the purchased SVG files.

We recommend you backup your files to a backup service such as Dropbox, iCloud or onto a backup hard drive.  If you do lose the files, you can sign onto your account and re-download them again.  If for some reason, you are still having trouble, please Contact Us so we can help you get your designs back. We are here to help!

What do I need to use your SVG files? What software and machine do I need?

To Cut our SVG files, you need a die cutting machine, such as Silhouette Cameo, Cricut Air/Maker, Brother ScanNCut, or other SVG-compatible machine.  Software applications are bundled with these devices that have the capability to import and cut SVG files.  This includes Silhouette Studio (requires Business Edition to use SVG files), Cricut Design Space and Sure Cuts a Lot (SCAL). There are lots of reviews and comparisons available on the Internet explaining the differences.  Below are some of most commonly used  consumer-level die cutting machines.

Cricut Cutting Machines (Works with Cricut Design Space)

Silhouette Cutting Machines (requires at least Silhouette Studio Designer Edition upgrade)

  • Silhouette Cameo 4
  • Older models (Silhouette Cameo 1,2,3) I prefer the 3, but they are getting harder to find.
  • Silhouette Portrait & Curio (will work with smaller files due to mat limitations. Functionally it works, but most files are designed for 12 x 12 mats)

Brother Scan2Cut Cutting Machines (Convert SVG files to FCM format using Brother CanvasWorkspace software) 

SVG files can be used with any cutting machine that is capable of cutting SVG files.  There are other machines, but these are the most highly purchased. 

How do I open a ZIP file (Unzip a file)?

The ZIP file contains all the SVG designs in a compressed format.  To view the files within, see the steps below for Windows and MAC operating systems.

Windows has a built-in capability to unzip (or extract) files from a compressed ZIP folder. No additional software is required.

1. Open File Explorer and browse to the saved ZIP file.

2. Simply right-click on ZIP file folder and select Extract All...from the menu.

3. Select a location to extract the file to, if you would like to extract files to a different location.  Otherwise, the folder with extracted files will be located in the same location as the ZIP file.  Folder name will default to ZIP file name.

4. Once extracted, navigate to file location in File Explorer to view the SVG files in the newly created folder.

MAC OS X  has a built-in capability to unzip (or extract) files from a compressed ZIP folder. No additional software is required.

  1. Open Finder and navigate to the saved ZIP file.
  2. Double-click the ZIP file to extract the files using the Archive Utility.  Message box will appear to show extracting process.
  3. The new folder with extracted files will be located in the same location as the ZIP file.  Folder name will default to ZIP file name.
  4. Once extracted, navigate to file location in Finder to view the SVG files in the newly created folder.

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